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Frequently Asked Questions on Citibank Online
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Getting started |
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Citibank Online is available to all customers of Citibank (China) Co., Ltd. You only need a Citibank Online Access Card Number (CIN), and Citibank Online Access Card Personal Identification Number (PIN) to access our Internet Banking services
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Find out about our latest Products & Services, Your account information enquiry, Global Accounts Overview of Citibank Accounts from China, Indonesia, Singapore, Singapore IPB, Hongkong and Australia, eStatement Services, Add your domestic payee, Payments and Transfer, Manage your Citibank Alerts Services , Credit Card Transaction Installment Plan Booking, Loan On Credit Card, Easy Installment Plan Inquiry, Temporary Credit Limit Increase, Credit Card activation, Credit Card Application Status Inquiry, Credit Card Rewards
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You will need the following - Your 16 digit Debit Card or Credit Card Number (CIN), ATM PIN (APIN), and your 10 digit Citibank Account Number, for credit card holders, please re-enter your 16-digit credit card number for registration.
You can also use credit card number,CVV2,card expiration date, Date of Birth, ID number for registration.
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If you already have a CIN, but cannot remember it, simply call via our 24-hour hotline 800-830-1880 within mainland China. If you are calling from other parts of the world, please call us from 86-20-38801267. For credit card holders, please call us at 400-821-1880 within mainland China. If you are calling from other parts of the world, please call us from 86-21-38969500.
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Logging in |
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You will need the following – Your 16 digit Debit Card or Credit Card Number (CIN), ATM PIN (APIN), and your 10 digit Citibank Account Number, for credit card holders, please re-enter your 16-digit credit card number for registration.
You can also use credit card number,CVV2,card expiration date, Date of Birth, ID number for registration.
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To retrieve your Online User ID, click on "Forgot your User ID?" link on the login page.
You need to provide: (1) Your Debit Card or Credit Card Number, (2) Your Debit Card or Credit Card APIN.
For credit card, you can also use : (1) Your Credit Card Number, (2) CVV2 (3)Expiration Date (4)Date of Birth (5)Last 4 digits of your ID number
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If you cannot remember your Online Password, you need to reset them by clicking on "Forgot your Password?" link on the login page. You need to provide: (1) Your Online User ID, (2) Your Debit Card or Credit Card Number, (3) Your Debit Card or Credit Card APIN, (4) Your 10-digit RMB or foreign currency account number ,for credit card holders, re-enter your 16-digit credit card number with Citibank.
For credit card, you can also use : (1) Your Online User ID, (2) Your Credit Card Number, (3) CVV2 (4) Credit Card Expiration Date (5)Date of Birth (6)Last 4 digits of your ID number
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You can change the above information by first logging into Citibank Online with your Online User ID and Password. After logging in, go to "Services" on the top navigation bar, and click on “My Profile” and then use the corresponding links to change your Online profile.
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Using Citibank Online |
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If your Internet access is ready but you still fail to connect to Citibank Online or if you require any technical support, simply call via our 24-hour hotline 800-830-1880 within mainland China. If you are calling from other parts of the world, please call us from 86-20-38801267. For credit card holders, please call us at 400-821-1880 within mainland China. If you are calling from other parts of the world, please call us from 86-21-38969500.
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Electronic Statements |
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Electronic Statement is the electronic version of your paper statement(s). By enrolling for Electronic Statements, you have chosen to receive your statement(s) electronically; hence no paper statement(s) will be sent to you. You can access your Electronic Statement anytime and anywhere, instead of waiting for paper statements in the mail.
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All you need to do is login to Citibank Online with your Online User ID, Password and Security Questions. Then go to "Services" and select "My Profile", and then select the “update Profile” for your email update, the request will be routed to our back office to update.
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Online Payee Registration |
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You can add the following payee types via Citibank Online: Local Citibank RMB Account, Local non-Citibank RMB Account, Overseas Foreign Currency Account. Once you have added your payee, a 6-digit Online Authorization Code (OAC) will be sent to your registered mobile phone number with us to activate your payee. The OAC serves as an added level of protection. This is to ensure that only person(s) you have properly authorised can have funds transferred to them.
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Citibank Online Authorization Code (OAC) acts as an authentication for online transfers and payments from your account to all new payees. Whenever you set up a new payee for an online Funds Transfer or Payment, a 6-digit OAC code will be generated instantly for you to activate the new payee before you make the transfer or payment to this new payee. Your new Payee is now successfully activated and you can proceed to transfer funds as normal. Do note that you will have 3 tries to activate your new Payee and your OAC expires after 5 calendar days, after which your new Payee will be deleted off your list. You only need to activate the new Payee once. The next time you want to transfer funds to this Payee, you can do so directly without going through the activation steps.
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OAC will be sent to your registered mobile phone number or E-mail address with us. Note that once the OAC has been issued, it cannot be re-issued. If you do not receive your OAC, you need to add the payee again.
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If your contact information is incorrect or empty, please go to "My profile" under " Services " on My Home page and click “update profile”, or call CitiPhone Banking. It will take 1 business day to activate the updated information before you can begin receiving SMS / Email messages from us.
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Payments & Transfers |
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Citibank Alerts Service |
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You can enroll through the following way:
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Successfully log on to Citibank Online
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Select 'My Profile' on the top menu under ' Services'
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Click on "CitiAlert" for instant enrollment
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Here, you can create and customize Citi Alerts unique to your needs by selecting your preferred notification method for each alert.
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Internet Security Features on Citibank Online |
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Citibank currently offers 3 levels of security to help safeguard your financial information.
Strong Encryption (128 Bit)
All data sent to and from Citibank is "scrambled" and "reassembled" between Citibank and your personal computer using 128-bit encryption, the highest level of encryption generally available today.
Password
Your Password must be entered every time you sign on to Citibank Online.
Automatic Time Out
Your session will be terminated if your computer stays idle for more than 6 minutes, to protect against unauthorized access. You will be requested to sign on again before you can access any of our Online services.
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Encryption technology allows secure transmittal of information along the Internet by encoding the transmitted data using a mathematical formula that scrambles the data. Without a corresponding "decoder," the transmission would look like nonsense text and would be unusable. Encryption technology can be used for a host of applications, including electronic commerce (sending credit card numbers for orders or transmitting account information), secure e-mail messages and sensitive documents. Basic encryption is used in the transmission of data from one party to another. The sender encodes the data by scrambling it, and then sends it on. The receiver must decode the data with the correct "decoder" in order to read and use it.
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Encryption effectiveness depends on the strength of an encryption algorithm, secrecy of an encryption key and length of an encryption key. The encryption algorithms used by Citibank Online are industrial standard algorithms that have been extensively tested by cryptographers. The level of security that an encryption algorithm provides is measured by the length of a key - the longer the key, the harder it would take to break the code. This is measured in bits (e.g. 40-bit encryption, the level of encryption used with many ordinary browsers, versus 128-bit encryption, the level of encryption required to use Citibank Online). For a 40-bit key there are 2^40 possible different combinations. For a 128-bit key (the level of encryption that Citibank requires) there are 2^128 possible different combinations. According to Netscape, 128-bit encryption is 309,485,009,821,345,068,724,781,056 times more powerful than 40-bit encryption.
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All transmission of customer information through Citibank Online is encrypted using 128-bit encryption technology, which currently is the strongest generally available. Citibank does this through the use of special server software and server certificate, which allow us to establish secure 128-bit encryption sessions between the Citibank Online website and the browser you are using.
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To determine if your browser supports 128-bit encryption, click on "Help" in the toolbar of your Internet browser and click on "About [browser name]". A pop-up box or window will display. For Internet Explorer - Next to "Cipher strength" you should see "128-bit". For Netscape - the following text should appear: "This version supports high-grade (128-bit) security with RSA Public Key Cryptography". If your browser does not support 128-bit encryption, you will need to upgrade to a browser that does in order to continue to access secure pages of the website. Recommended browsers include: Netscape Navigator 4.75 or above, Internet Explorer 5.0 above.
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You can (1) Check for the SSL secure connection symbol and (2) the digital certificate.
Check for the SSL secure connection symbol
When you connect to the Citibank Online sign-in page, a secure session will be established between the browser on the computer you are using and Citibank. You can confirm your Citibank Online session is encrypted by the appearance of a closed padlock symbol on the status bar of your browser. The following table shows the symbols, as they will appear in the different browsers.
Check the digital certificate
Every time you connect to Citibank Online, the service sends your browser a packet of information called a 'digital certificate'. This certificate identifies the site you are connecting to, and establishes the secure session. You can view the contents of the certificate when you connect by clicking on the padlock symbol on the status bar of your browser. The Issuer field on the certificate should contain a reference to Verisign, the issuer of the 'digital certificate'. The certificate will be issued to www.citibank.com.cn.
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Citibank will never ask you for APIN, Online User ID, Password over the telephone, in an electronic message, or in any written communication. If you come across any websites or receive any suspicious calls or e-mails requesting for your account information or password, please do not respond to them and contact us at our 24-hour hotline 800-830-1880 within mainland China. If you are calling from other parts of the world, please call us from 86-20-38801267.For credit card holders, please call us at 400-821-1880 within mainland China. If you are calling from other parts of the world, please call us from 86-21-38969500.
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